User Profile
Q. Is registering on Careist for doctors, healthcare specialists and users free?
At Careist we do not take any membership or joining fees while you set up your profile with us from either specialist on board or users.
Q. What is the advantage Careist provides in the long run?
At Careist we offer rewards to our loyal patrons. If you book an appointment more than once with the same doctor or healthcare specialist through Careist, we will offer you cash backs which you can redeem at any point in the future.
Q. What is the purpose of “My Medical History” section in my profile?
We wish to help you store all health related documents and data in one place that is easily accessible to you for future references. This can be viewed by the doctor or specialist you will be consulting for them to understandyou better.
Booking an Appointment
Q. How do I book an appointment?
You can book an appointment through Careist by following three simple steps:
  1. Choose your required specialization
  2. Filter results by selecting your location for home visit, preferred date and time
  3. Choose the specialist based on availability and send an appointment request.
Q. Will I need to change my address from my profile if I wishto book an appointment for a loved one living at a different location in the city?
While registering with Careist, you are asked to enter your complete address for us to show the doctors and healthcare specialists available at your set location. We have included confirm address step during the process of booking an appointment where you can change the address for the appointment so that you can place a service request for loved ones with ease.
Q. What is the approximate wait time for booking confirmation?
Once an appointment request is sent, it is advised to wait for 30mins for a response. The said specialist may accept or decline the request according to his availability. Updates will be sent to your profile as notifications.
Q. What can I do if a doctor or a healthcare specialist declines a requested appointment?
A situation as such may only arise if the requested doctor or healthcare specialist is busy due to appointments. You can book the same on a different date and time. Or get in touch with us through info@careist.in and we will help you book an appointment according to your preferences.
Q. What is our policy on cancellation?
Cancellation is only possible 2 hours before the scheduled time of the home visit appointment to avoid any problems to our specialists. In case such a request may arise, you can get in touch with us at info@careist.in to proceed with your cancellation request.
Online Consultancy
Q. How long will a chat box be open for online consultancy?
Once the payment is made and confirmed, the chat box will be open for consultancy and ends when doctor or healthcare service provided finishes with the consultancy with the user.
Q. What is the duration of the webcam consultancy?
After confirmation from the doctor, the webcam session opens for a duration of an hour and can be closed earlier once the consultation is over.
Payments
Q. How is the payment made for home visits?
Payment is given by you to the specialist after the service is provided.
Q. Other than the fees given on a specialists profile, do you have to pay any additional charges at the end of the service?
No you don’t have to. At Careist in believe in absolute transparency and charge you exactly what is given as consultancy fees on the website. No hidden costs.
Q. How is the payment made for online consultancy?
For payments related to online consultancy services, we use secure gateway to assure you are safe during your transaction. Payment can be made using debit/credit card or via net banking facility. The payment is made once the appointment is confirmed by the doctor.
Q. Refund policy for online consultation?
If a doctor or healthcare specialist does not respond during the allotted time on confirming an online appointment after payment for such has been made then a refund of that amount will be made to the account used to pay for the online session.